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Naturo - Returns and Cancellation policy

Our Return Policy

We want you to love what you ordered. But if something isn’t right, let us know.

In case the product you have received is damaged we will replace it for free, and if you would like to cancel your order we will refund you, subject to process below.

How to cancel an order?

You can cancel your order anytime before your order has been shipped, we usually process orders within 1 working day from the time of purchase. 

You will need to contact us and provide your order ID. We will refund your money via our payment gateway provider to the method of payment used to place the order. 

Do you need to return an item delivered?

Note

When are returns not possible?

There are certain scenarios where it will be difficult for us to support returns:

Can I return part of my order?

Yes, individual items can be returned and if you have ordered multiple items, you can initiate a return for partial quantity. 

Where should I raise a dispute?

Write to us at customercare@naturo.biz in case you want to raise a dispute. We look at each dispute on a case-by-case basis. 

Do you offer refunds?

Refunds are handled on a case-by-case basis. Please contact us to initiate a request. In most cases, we will refund with store credit. In cases where a money refund is authorised, funds credit to the original method of payment in accordance with our payment gateway's terms and conditions.